Privacy Policy

Privacy Policy

Who we are

Our website address is: https://www.altiven.co.za

Our Facebook address is: https://www.facebook.com/altivensouthafrica/

 What personal data we collect and why we collect it

1.1  This website is accessible at Altiven.co.za and is owned and operated by Alsaif Import & Export (“Altiven“, “us“, “we“, “our“).
1.2  These Website Terms and Conditions(“Terms and Conditions”) govern the ordering, subscribing, sale and delivery of Goods, and the use of the Website.
1.3  These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your”, “seller”, “buyer” or “user”), including without limitation each user who registers or subscribed to the website. By accessing and using the Website, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

1.4 The Website enables you to upload company details, images, post, products, offers, job vacancies and booking online by the business owners(“seller”) and shop online for an extensive range of goods or services by the users(“buyer”).
1.5  We reserve the right to amend this agreement or any parts thereof at any time and without notice. Amendments to this agreement take effect 24 hours after the agreement has been amended on our web site, and your continued use of the site implies your acceptance of the agreement as amended.

Who we share your data with

2.1 altiven.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.
2.1.2 altiven.co.za shall take all reasonable steps to protect the personal information of users. To exercise all certain powers and to perform certain duties and functions in terms of the Act and abide by the Promotion of Access to Information Act, 2000 (POPIA) The POPIA may be download https://popia.co.za/
2.2  Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –
2.2.1  your name and surname;
2.2.2 your email address;
2.2.3 your physical address;
2.3  Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
2.4  Customer details will be stored by altiven.co.za separately from card details which are entered by the client on Payfast’s secure site.  For more detail on Payfast refer to payfast.co.za
2.5  Subject to clause 2.6 below, we will not, without your express consent:
2.5.1  use your personal information for any purpose other than as set out below:
2.5.1.1  in relation to the ordering, sale and delivery of Goods;
2.5.1.2  to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
2.5.1.3  to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
2.5.1.4  to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or
2.5.2  disclose your personal information to any third party other than as set out below:
2.5.2.1  to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or Services or when delivering Goods or Services to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
2.5.2.2  to our divisions and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
2.5.2.3  to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of these Terms and Conditions;
2.5.2.4  to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
2.5.2.5  to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement; and
2.5.2.6  to any Third Party Seller for purposes of sending you an invoice for any Goods or Services purchased from such Third Party Seller, which disclosed information will be limited to your email address.
2.6  We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property.
2.7  We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
2.8  We will –
2.8.1  treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
2.8.2  take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
2.8.3  provide you with access to your personal information to view and/or update personal details;
2.8.4  promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
2.8.5  provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
2.8.6  upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
2.9  We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
2.10  Altiven undertakes never to sell or make your personal information available to any third party other than as provided for in this policy, unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, Altiven is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
2.11  Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
2.12  If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Altiven, ALTIVEN SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

Consent Management

3.1 These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your”, “seller”, “buyer” or “user”), including without limitation each user who registers or subscribed to the website. By accessing and using the Website, you acknowledge that you provide consent for your information to be submitted to the entity Altiven South Africa

3.2 Consent is provided upon sign up and noted within the user onboarding process and business owner business listing process, should a user wish to opt out of the process we are happy to oblige with the necessary request the turnaround time to remove consent is 2-3 working days. 

Data Management

4.1 We will treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
4.1.2  take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
4.1.3  provide you with access to your personal information to view and/or update personal details;
4.1.4  promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
4.1.5  provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
4.1.6  upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain, should your information not be required we commit to have the information removed within the prescribed period of 5 years.