Service Repairs Policy
Service and Repairs Policy – (*Alsaif Import and Export t/a Zorev)
Every power tool and measuring tool is carefully controlled and tested and is subject to stringent inspections by *Zorev. *Zorev therefore offers a conditional guarantee for these products. The guarantee rights of the buyer from the contract of sale with the seller as well as the statutory rights are not limited by this guarantee.
All Sealey products are covered by a minimum of 1-year parts and labour guarantee.
Extended guarantees are also available free of charge on many products subject to the purchase being registered here.
These products are as follows:
https://www.sealey.co.uk/guarantee
1. The guarantee is based on the terms below; we will repair tool defects free of charge within the guarantee period if a technical in-house evaluation by Alsaif Import and Export t/a Zorev confirms defect due to material fault or production error.
2. The guarantee period starts with the purchase by the first end user. The date of the original invoice or till slip receipt has to be provided.
3. In the event of a defect covered by this guarantee, we will remove this defect free of charge by measures of our choice: The defective tool will either be repaired or exchanged against a new or equivalent new or replacement model within our overall range of tools. Exchanged tools or parts will become the property of *Zorev.
Excluded from this guarantee are:
1. Parts, which are subject to operational wear or wear due to other normal consumption as well as tool defects that result from wear, or from wear due to other normal consumption.
2. Defects of the tool, which are attributed to ignorance of operating instructions, to applications not in accordance with the intended use, to abnormal environmental factors, to extraneous operating conditions, to overloading or to improperly performed maintenance or cleaning.
3. Defects of the tool, which are caused by use of accessories or spare parts which are not original tools parts.
4. Tools which have been modified or which have been provided with non-ALTIVEN Tools supplements such as grease etc.
5. Minor variances of the quality which are insignificant concerning the value or the suitability of the tool
6. Any potential guarantee claim has to be assessed within the guarantee period. For this the tool in question together with the original invoice/till receipt (stating the date and the tool model) is to be sent to the seller or to one of the *Zorev authorized service centres/dealers. Partially or completely dismantled tools are not covered by this guarantee. The buyer bears the cost and risk of transport to and from the service centre or dealer.
7. Claims other than the right of repair of the defective tool as mentioned in these guarantee conditions are not covered by this guarantee.
Service Procedures and Turnaround Times
1. Once tools are received at *Zorev it will take minimum 5 (five) Business days for an assessment and/or quote to be sent.
2. If the Claim is a valid warrantee claim the damaged or faulty power tools will then be returned to you within a 14 (fourteen) day period unless parts need to be imported from Sealey UK.
3. In the instance where parts need to be imported or the product needs to be returned to Sealey UK, *Zorev will inform the client of costs and lead time and the client can decide whether they would like to continue with the repair or not.
4. If the repair is for the cost of the customer, then the repair will be repaired with-in 5 business days after signed authorization from customer. No repair will be started unless we have written consent of customer.
5. Non warrantee claims will be returned unassembled if customer decides not to accept repair costs.
6. The customer bears the cost and risk of transport to and from the service centre or dealer.
